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Paypal
Senior HR mgr
(Please email your resume to sha-hire@ebay.com)
Education
Bachelors’ degree in business, HR, or related field is required with an MBA being a distinct advantage
Experience
1. Ten/twelve years total HR experience with 5+ years senior HR management experience required preferably working with client groups in an American multinational environment.
2. Proven experience in managing 5 or more employees
3. Proven experience in driving policy and procedure improvements in Human Resources.
4. Experience providing broad-based HR generalist support at all levels including senior management.
5. Experience in development, presentation and implementation of HR best practices and initiatives.
6. Experience in role of transformation of organization culture.
7. SAP experience a plus.
8. Customer communication experience (E-mail & Phone)
9. Experience in a financial services/ call center, customer contact center or internet company a plus.
Knowledge, Skills, and Abilities
1. Detailed knowledge of Chinese employment law.
2. Detailed knowledge of human resource practices and procedures.
3. Demonstrated the ability to develop strategic working relations and build an effective team.
4. Excellent organizational, communication, and interpersonal skills.
5. Skill of possessing interpersonal communication skills necessary to assist employees with inquiries.
6. Ability to learn and adapt to new software technologies.
7. Strong working knowledge of PC based Internet and software applications.
8. Skill in functioning various office equipment, such as personal computer, facsimile, copy machine, and multilane telephone.
9. Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word Excel, Visio).
10. Ability to maintain highly confidential information.
11. Ability to manage multiple priorities simultaneously, while retaining all information.
12. Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
13. Ability to communicate with applicants, co-workers, and business contacts in a civilized and professional manner.
14. Ability to develop and maintain professional working relationships with co-workers and peers.
RESPONSIBILITY
Responsibility for Other People, Materials, and Equipment
• Responsible for the Shanghai HR team including shared service functions.
• Responsible for the L&D function:
• Responsible for materials including: This person will be accountable for Operational expenses within their control. Incoming e-mail, files, and computer printouts.
• Responsible for equipment including: Computer terminal, adding machine, fax and copier.
• Responsible for software including: Internet Explorer, Microsoft Office - Outlook, Word Excel, Visio, Intranet, Admin Tools.
Treasury Manager
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
The candidate will establish Treasury operations in China for the corporation. This is a dynamic role in an evolving organization.
Primary responsibilities include the following functions in Shanghai:
• Bank Relationships
• Bank Account Management
• Cash & Liquidity Management
• Foreign Exchange risk management
• Identification and Evaluation of New Technology and Banking Products
• Support of organization migration and structuring
• Support of implementation and management of new product features and roll-outs
• Advocate of local needs relative to corporate objectives
• Evaluation of future banking and treasury needs in Asia
Job Requirements
Because China is an evolving market, and eBay is a dynamic global player, this individual must be creative, innovative, and a self-starter as tactical and strategic issues are addressed. The candidate must have a corporate-wide perspective as well as possess the following qualifications:
• Bachelor’s degree or equivalent
• 5-8 years experience in Treasury or related field; Commercial, foreign bank experience preferred.
• Proficient with best practices of a global treasury operation including internal controls
• Thorough knowledge of cash management structures, products, and services
• Thorough knowledge of banking practices within China and Asia
• Ability to work effectively with internal personnel and groups throughout the organization
• Strong analytical capabilities and problem solving skills
• Excellent verbal and written skills
• Proficient in both English and Mandarin (written & spoken)
• Proficient with Excel, Access
• Bachelor’s Degree in Finance, Economics or equivalent
Senior International Risk Analyst
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
The CHINA Senior International Risk Analyst/Manager position will drive risk mitigation strategies in China including: Verifications/Authentications, Risk/Fraud Policies, Consumer Protections eligibility, and Risk modeling
Job Duties/Responsibilities will include
• Become a member of the eBay Risk Management team
• Drive analytical solutions for authentications, risk policies, consumer protections, and risk modeling
• Perform analytical data-mining at both the transaction and account level with goal of creating optimal risk/reward tradeoff
• Interact cross functionally within the organization to achieve results
• Track monthly performance, interpret data trends, and recommend opportunities for improvement
• Evaluate and analytically assess alternative vendor solutions
• Work with vendors and negotiate agreements
• Outline strategic risk management plan for China
Job Requirements
• A bachelor’s degree in a quantitative area (e.g. economics, statistics, computer science, engineering) is required. Masters degree preferred
• 5-8 years previous analytical experience preferably in the risk management, database marketing, or consulting area
• Strong ability to translate numerical data into action-oriented recommendations
• Excellent bi-lingual (English/Chinese) communication skills
• Successful candidate will possess intermediate to advanced SAS programming skills and have a strong command of M.S. Excel
• Previous vendor management skills helpful
• Familiarity with SQL and UNIX is strongly preferred
Senior Manager Ops Support
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
The Senior Manager of Asia Operations Support will be responsible for establishing a team of individuals which provide the support functions required to efficiently and effectively run the Shanghai Center. This includes ensuring that all managers and staff are 1) properly trained and knowledgeable on applicable eBay systems and tools, 2) are tightly integrated with appropriate counterparts in Ops Support in other facilities, and 3) deliver on the roles and responsibilities of each position. The Senior Manager of Asia OS will be a key member of the Senior Management team and provide strategic guidance across the Operations Support teams in Asia. In addition, the Senior Manager of Asia OS provides leadership and expertise to all management personnel on business rules for applicable systems and tools, capacity planning, workforce management, CSAT, quality development, data analysis and reporting, and other supporting projects. This individual will be responsible for ensuring that all reports to management and regulatory bodies are accurate and delivered on time. The Senior Manager of Asia OS will consult with the Senior Management team on business strategies to increase efficiency on production related business. The Senior Manager of Asia OS will develop strategy and implement plans which will enable these areas to meet overall corporate goals. The Senior Manager of Asia OS will also participate in the staff growth and operational planning of the organization and be responsible for overseeing special projects as assigned.
Job Requirements
1. Bachelor’s degree or equivalent.
2. Twelve months or more direct responsibility for managing supervisors and staff of 45+ frontline production FTE
3. Proven experience in data reporting and analysis, workforce management, business rules applications, CSAT, quality management.
4. Working experience in a financial or call center environment or internet company is preferred.
5. Four or more years experience in one or more of the following areas: Customer Support, Data and Reporting, Service center workforce management, practical development skills/coaching, or 12-18 months PayPal/eBay experience.
5. Proven experience with organizational development, product strategy, process reengineering, cost analysis
6. Customer communication experience (E-mail & Phone)
7. Excellent command of English and Chinese in both oral and written.
8. Strong interpersonal skills, presentation skills, ability to work productively with all levels in an organization, time management skills and follow through
9. Ability to direct and motivate others.
10. Strong technical background, particularly in tools applicable large, complex, multi-site service centers.
11. Quick learner, intuitive, creative thinker. Keen analytical mind, Skilled in statistical modeling techniques and workflow engineering.
12. Well-developed sense of urgency and follow through.
13. Ability to handle multiple projects under pressure.
14. Ability to work flexible hours.
15. Strong working knowledge of PC based internet and Microsoft Office - Outlook, Word Excel, Visio.
16. Ability to define and utilize quantitative and qualitative management information reports
17. Ability to gain support for ideas, create common goals and lead others to accomplish objectives
18. Ability to adhere to the highest ethical standards including honesty, integrity, dedication and leadership.
Risk Operations Manager
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
Job Duties/Responsibilities will include
• Be responsible for leading a team of Agents dedicated to meeting the highest level of risk management objectives. The team will be responsible for all Prevention and Merchant Risk Queues.
• Be responsible for ensuring adequate and effective communication with Global Risk colleagues for themselves and their team members.
• Be responsible for collaborating with Senior Management on ideas for improvement and implementing strategy and plans and adjusting processes.
• Provide management guidance to the staff in daily operations, assessing resources, monitoring daily metrics and providing feedback to the Senior Manager.
• Ensure supplemental QA and training programs are conducted for their team as needed.
• Participate in the staff growth and operational planning as needed.
Job Requirements
• Bachelor’s degree or equivalent
• Knowledge of Financial Operations.
• Knowledge of Risk.
• Knowledge of recovery or collections processes.
• Ability to direct and motivate others.
• Unwavering attention to detail.
• Excellent written and oral communication.
• Well-developed sense of urgency and follow through.
• Ability to handle multiple projects under pressure.
• Must be a team player willing to support and accept the total quality processes and systems.
• Strong interpersonal skills, presentation skills, ability to work productively with all levels in an organization, time management skills and follow through
• Ability to learn and adapt to new software technologies
• Strong working knowledge of PC based internet and software applications
• Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word Excel, Visio).
• Ability to define and utilize quantitative and qualitative management information reports
• Ability to maintain highly confidential information.
• Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
• Ability to develop and maintain professional working relationships with co-workers and peers.
Data Analyst
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
The Data Analyst will be responsible for the development, maintenance, and daily administration of all Data & Reporting systems. Heavy emphasis will be placed on SQL query writing on Oracle and SQL Server and query tuning for daily and weekly data pulls. This position will also be responsible for the day to day maintenance and administration of Kana e-mail queues and phone contacts. The Data Analyst will be responsible for analyzing current system administration, business rules, and reporting as well as strategic planning to recommend solutions based on business needs. This is a very high profile position which will interact with all levels of Management. This position will also have responsibility for tasks associated with project management.
Job Requirements
This position requires experience in call center control, real time queue management, workforce management, data administration, reporting, people management, system implementation and basic principals of application testing.
Other requirements for this position:
1. Bachelor’s degree or equivalent
2. Relevant working experience in monitoring data, volume, business metrics etc. in a financial of call center environment is an advantage.
3. Experience with SQL (sequel) reports or coding/writing reports is highly preferred.
4. Internet savvy.
5. Excellent organizational, communication, and interpersonal skills.
6. Good command of English and Chinese in both oral and written.
7. Unwavering attention to detail.
8. Well-developed sense of urgency and follow through.
9. Ability to handle multiple projects under pressure.
10. Must be a team player willing to support and accept the total quality processes and systems.
11. Strong problem-solving abilities and analytical skills.
12. Must have the ability to work independently, yet also have the ability to take direction from a variety of project managers, internal customers, and superiors.
13. Ability to work flexible hours.
Customer Support Supervisor
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities:
The Supervisor of CS is responsible for coaching and directing a team of employees into a highly responsive team that meets the required standards. The Supervisor of CS is responsible for the following:
• Ensure agents are adhering to policies and procedures set forth in the employee handbook.
• Review and communicate daily performance, quality, and attendance reports at the individual team level.
• Develop and communicate action plans for individual agent based performance. Set specific objectives for each employee that includes performance improvement, training, and developmental goals annually.
• Coordinate reward and recognition programs.
• Identify unique training needs and work with the Training Manager to ensure training is developed and delivered to the team.
• Participate in product review and system enhancement testing before each push.
• Communicate and ensure the team is prepared for workflow, system, and or procedural changes.
• Contribute to the implementation of workflow process improvements.
• Administer disciplinary actions according to the HR policy. Notify Sr. Management and Human Resources of issues that may harm the center or others.
Job Requirements
• Bachelor’s degree or equivalent.
• Supervisory experience in a financial or call center environment is preferred.
• Ability to develop and maintain a professional working relationship with peers and management.
• Ability to direct and motivate others
• Excellent command of English and Chinese in both oral and written.
• Strong working knowledge of PC based Internet and Microsoft Office - Outlook, Word, Excel, Power Point, Visio.
• Ability to communicate effectively via telephone by utilizing active listening skills and clearly speaking to the customer.
• Energetic, adapt to change and eager to work for a fast paced, growing company
• Ability to handle multiple projects under pressure.
• Ability to maintain highly confidential information. Ability to learn and adapt to new software technologies.
Marketing Program Manager
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
(List and describe the essential responsibilities of the position for which the individual is held accountable)
• Monitor Kijiji online& offline marketing programs. Ensure all marketing programs go forward smoothly.
• Collect& analyze program data, create report.
• Coordinate PR for related programs.
• Coordinate with vendors
• Work with designer to update website for related programs
• Build marketing promotion materials.
Job Requirements
(Knowledge, skills, abilities, experience required to perform job)
• 2~3 years marketing program implementation experience
• Good experience for event management
• Good communication skill
• Vendor management experience
• Can work smart under big pressure
• Familiar with Internet& office tool(especially excel)
• Basic skill for website design is preferred
• Knowledge for website promotion is highly preferred
• Experience of PR is highly preferred
Sales Engineer
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
The sales engineer will provide technical assistance to PayPal's Sales and Business Development teams both in the office and in the field. The sales engineer will work directly the local sales team in Shanghai and with the San Jose based merchant integration team. The sales engineer will assist in the integrations of PayPal’s payment processing services with merchants, merchant aggregators, and channel partners. The sales engineer would be the main point of contact for the merchant or channel partner and the PayPal team during the integration process.
Specific responsibilities include
• Involvement from the early stages of the sales process through initial monitoring of post-sales performance.
• Creation of PowerPoint presentations mockups and other sales support materials.
• Run demos of PayPal E-Commerce functionality and sample integrations.
• Working with sales, account management, and Integration groups to provide a seamless integration experience for the merchant or channel partner.
• Create, modify, and install relevant scripts for partners and customers.
• Run test scenarios and QA testing for customer integrations.
• Working with merchants to modify existing workflows in finance, customer service, network operations, etc.
• Creating engagement reports documenting product or process issues for the product group.
• Tracking initial merchant performance after live-to-site launches for tracking engagement success.
Job Requirements
Ideal candidate will have 3+ years in sales engineering or have related experience in sales, engagement management, project, or product management. Candidate should have experience with enterprise companies preferably retailers/eCommerce/payment gateways and has worked in information technology. Payments experience is preferred. Candidate should be able to sell the product through the engagement process, be outgoing, and be customer focused. Some experience with web/software development (e.g., ASP.NET, Java, C/C#/C++, etc) required.
Candidate must be a native Mandarin speaker and fluent in English.
Director, Merchant Services and Business Development
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
1. Responsible for building the China Merchant Service Business and New Business Opportunities
2. Identify and prioritize business opportunities in various market segments; develop and lead the execution of China merchant services plan to capture the opportunities
3. Be the lead person to develop contacts/relationships and sign deals with critical merchants; build an infrastructure to promote the company to other targeted segments
4. Identify other new business opportunities such as wireless, offline, etc
5. Work closely with functional team in Product, Marketing, and other teams
6. Build the Merchant Services team for PayPal China as business needs grow
Job Requirements
• Bachelor’s degree with 7+ years total work experience. MBA or similar degree preferred.
• Demonstrated business development and/or enterprise sales success; experience with Internet Marketing a huge plus.
• Have some understanding and contacts within China online and/or software industry; familiarity with online payment industry a strong plus. Technology/engineering background preferred.
• A self-starter and results-orientated, with ability to focus on details without losing track of the big picture
• Ability to think strategically.
• Team player with demonstrated ability to execute cross-functionally.
• Prior leadership experience.
• Energetic, with ability to work in fast-moving and fluid environment.
• Excellent written and verbal communication skills.
• Native Chinese speaking; fluent in English.
Marketing Manager
(Please email your resume to sha-hire@ebay.com)
Primary Job Responsibilities
1. Responsible for building company’s branding awareness, support to achieve business goal in different phase.
2. Strategy idea and implement plan for activities /event of extending brand.
3. PR /event organizer agency management
4. Identify and prioritize business opportunities in various market segments; responsible for capacity of user registration, activation and loyalty program through multifarious channel.
5. Develop and lead the execution of plan to capture the opportunities on eBay /merchant website
6. Work closely with functional team in Product, BD, services and other teams
7. Support PR team to perfect company social image, establish and steady positioning of industry leading company.
Job Requirements
• Bachelor’s degree
• 6+ years relevant experience marketing experts in MNC or FMCG brand with branding, online marketing, media buy, marketing strategy field.
• A self-starter and results-orientated, with ability to focus on details without losing track of the big picture
• English fluency; strong Chinese written and speaking skills ,excellent written and verbal communication skills
• Excellent in Excel and PowerPoint skills is a must
• Highly organized, and attaches great importance to delivery quality results
• Great team player that works well in collaborative situations
• Ability to work effectively in a fast-paced and ever-changing work environment while simultaneously managing multiple projects. |
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发表于 2005-7-13 00:52:32
提升卡
沉默卡
变色卡
楼主
Excellent bi-lingual (English/Chinese) communication skills
