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发表于 2005-10-6 13:08:57
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Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
Commission Junction will assume your issue has been resolved if we do
not hear from you within 72 hours.
Thank you for allowing us to be of service to you.
Client Services
Commission Junction, A Valueclick Company
http://cjpublisher.custhelp.com/ ... _created=1128377834
Subject
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why our accont don't pay
Discussion Thread
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Response (Britainy) - 10/03/2005 04:13 PM
Hello John,
Here is a guide to payment from Commission Junction.
BALANCE
Every month there will (probably) be some money left in the balance from
recently-earned commissions that have not yet been validated. The balance is
up-to-date but the payouts are for the previous month’s validated transactions,
hence the seeming discrepancy.
Commission Junction issues checks for previous month’s commissions around the 20th
of the month for publishers located in the U.S. and Canada and later in the month
for publishers located outside the U.S. and Canada when your account exceeds
Commission Junction's “Minimum Balance Amount.”
We combine commission payments from all advertiser partners that each publisher is
working with. There is a $25.00 minimum withdrawal unless the publisher chooses a
higher minimum payout amount. (Publishers that request payment in a currency other
than U.S. dollars must reach a minimum equivalent to $50.00 U.S. dollars.) If a
publisher's account balance is less than $25.00 at the end of the month, we roll
over the commissions into the following month.
TRANSACTION STATUS
When you click on the “Run Reports” tab it opens a summary of your current balance
and pending commissions.
Pending Commissions that are “New” are recent transactions that have generated a
commission, but they have yet to be reviewed and approved by the advertiser. In
order to protect the advertiser from possible fraud, order cancellations or returns,
the advertiser has the opportunity to review transactions to make sure they are
valid.
“Extended” means that the advertiser has requested another 30 days in which to make
a decision---advertisers may do this once for each transaction. Commissions that are
not extended or corrected are “Locked” on the 10th of each month. “Locked”
commissions will, more than likely, roll into the commission balance that will be
paid out on or around the 20th of each month (or end of the month for publishers
outside the U.S. and Canada). (In some cases an advertiser can still reverse a
transaction after it has been locked.) Once a payment has been processed the
“Balance” is reduced accordingly.
YOUR FIRST CHECK
Please note that new publishers go through a check approval process. Check
processing for new publishers takes a little longer than checks for publishers that
have an established account with Commission Junction. The approval process for new
publisher checks delays the distribution. Once the new publisher has completed three
pay cycles and shows a history of good activity with no disputes from advertisers,
the publishers will receive checks in a more timely manner.
DIRECT DEPOSIT
You may choose to receive your commission payment through a check in the mail or if
(and only if) you are a resident of the United States, Canada, the UK or Germany,
you can choose to receive your commission payment through Direct Deposit to a
designated bank account. There is no charge for this service. Note: Once you apply
for Direct Deposit, it may take a month or two before your payment converts from
check status to Direct Deposit.
To request Direct Deposit, from your Account Manager, click on the "Account" tab.
The “Administrative Settings” tab comes up on top. To the right you see your
“Payment” settings. Click on the “Edit” button to make changes. From there you
will be able to set up your commission payments to be deposited directly to your
bank checking/savings account.
PAYMENT STATUS
The Payment Status link next to your balance has been recently upgraded to display a
great deal of information about current, future, and past payments. Note that
commissions may be corrected by the advertiser in some cases 60 days after their
“posting date” until they are “locked.” Even though they contribute to the account
balance, commissions cannot be counted upon to appear in your next payment.
Auto-Response - 10/03/2005 03:17 PM
Thank you for contacting Commission Junction. This is an e-mail confirmation
regarding the incident you entered into our system. Incident specifics are as
follows...
051003-000181
10/03/2005 03:17 PM
why our accont don't pay
You should expect a response regarding resolution from Commission Junction within 72
normal business hours. Further details regarding the status of this incident are
available by selecting the incident via the "Contact Us" link on the upper right
side of the account interface, then choose the "Go" link associated with Question
Status. |
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