网银撤资,可是发来一封信

tianguo

我从网银撤资到国内银行卡上,可是我的状态一直是Ping状态,大家有哪位可以翻译一下,多谢
The pending status of your transaction is due to the verification process in your back office has not been complete. Please complete the forms and submit them back to the designated fax or mailing address in the back office.