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大致总结一下英文大意：
正在努力恢复市电和他们自己的发电机，发电机有可能在预计17:00恢复（中部时间，目前是14:30左右），然后扯了一堆他们检测到某一相供电超规格不敢贸然使用，为了保护大家的机器。一旦发电机or市电恢复就会自动恢复服务器。供电局暂未提供预计恢复时间。
以及下面一堆辟谣：没被黑且保证现场有人守着机器，数据没有丢失且他们会在恢复上电后提供kvmoip给需要执行恢复操作的客户。没有员工受伤。灾难很严重且蔓延至中部大陆。
2021-12-16 1000 Update:
Work continues throughout our city to restore electrical service as does our work to restore generator operation. We have an ETA of the generator of 1700 central time from the machine shop that will fabricate replacement parts. We are monitoring the condition of the electrical utility power closely. We detected erroneously out-of-spec power on one phase yesterday, and we isolated all client machines from the electrical utility to protect your equipment. It's bad enough that you're offline, but we will not take any chance of damage to your equipment. So electrical utility power can not be utilized until the utility is supplying it safely. The utility, Evergy Energy has not provided an ETA at this time.
As soon as one of (1) the electrical utility or (2) our generator is restored, your service will resume automatically. We will review every server of every client after electrical service is back online to make sure your systems are responding. PLEASE make a note in your ticket now if your servers are configured to never respond to network traffic, or if they do not listen to standard ports. If you tell us in your ticket how to verify your server is responding as you expect, this will expedite our response, which we very much intend to do.
Also we would like to provide the following in case your clients may be asking:
No. We have not been hacked. There is no known security breach at this time. We are keeping personnel on-site to physically secure your hardware while we await restoration of power.
No. Your data is not lost. It is inaccessible and we are working to restore it ASAP. We will provide KVMoIP and IPMI access where possible after restoration of power, to give you control of any recovery process if you need it.
Natural Disaster was the cause of this outage. Tornadoes are not uncommon in our area, but the disaster yesterday was "straight line wind" which has never been this powerful in our city. It has damaged much of the central continental United States.
No employees were hurt during the disaster or response. |
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发表于 2023-3-4 14:39:32
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